Culinary and Hospitality Dining Room & Banquet Management 180 Hours Beginner English Overview Syllabus Objectives Requirement Certification Features This Dining Room & Banquet Management course is ideal for a student that wants to move into hospitality management. Its emphasis is on the service aspects of a business that will distinguish an outstanding dining experience. The course, offered by our accredited school partners, includes the history of dining room and banquet service, the proper techniques of service, sanitation requirements, and important merchandising concepts. In addition, information about reservations, priority seating, and reservations systems is also included. After completing this course, you should be able to: • Define principles for dining service, sanitation, and presentation • Identify guidelines and various styles of serving • Comprehend training and managing needs of service personnel • Identify the steps for managing the dining experience for guests • Comprehend the principles for banquet business management Enroll through one of our accredited university or college partners today! Dining Room & Banquet Management Module 1 Service, Sanitation & Appearance • The Importance of Service • Service for the Present & Future • Reasons to Provide Good Service • Who is Responsible for Great Service? • What is Poor Service? • The Importance of Sanitation & Appearance • Who Monitors the Cleanliness of the Restaurant? • The Influence of the Manager • Cleanliness of Banquet Rooms • Styles of Service & Place Settings • American, French & Russian Settings • Basic Place Setting • Placemats and Tablecloths Dining Room & Banquet Management Module 2 Service Guidelines & Styles • Proper Guidelines for Service • Importance of Competency • Guidelines for American A la Carte & Banquet Service • Guidelines for French & Russian Style Service • The Styles of Service • Dining Room Service Personnel • Dining Room Service Stations • Restaurant Sidework • Methods of Serving the Meal • Wine Service & the Sommelier Dining Room & Banquet Management Module 3 Training the Service Staff • Training the Service Staff to Serve the Meal • The Manager’s Role • Parts of the Meal • Learning the Menu • Writing & Placing Orders • Tableside Cooking & Flambe • Merchandising Food & Beverages • Organizing the Dining Room • The Host or Hostess • The Five Ps of Management • Scheduling the Employees Dining Room & Banquet Management Module 4 Dining Room Reservations & Dealing with Guests • Planning Reservations & Blocking Tables • Factors that Affect Taking Reservations • Advantages & Disadvantages of Reservations • Blocking Tables Effectively • How to Alleviate No-Shows • Managing the Dining Experience • The Seven Deadly Sins of Service • Greeting & Assigning Tables • The Waitlist • Leading & Seating Guests • Working the Floor • The Problem Guest Dining Room & Banquet Management Module 5 Banquet Business & Management • What is a Banquet? • Clients’ Reasons for Having a Banquet • The Key to successful Banquet Management • Staffing a Banquet Facility • Banquet Manager Qualifications • Banquet Manager Benefits • Types of Service for Banquets • How to Book Functions • Function Room Setups • Types of Function Equipment • Audiovisual Equipment Dining Room & Banquet Management Module 6 Managing the Function • The Banquet Event Order (BEO) • Organization: The Key to a Successful Event • Purpose of the Event • Planning the Details of the Event • Alcoholic Beverage Service • Setting Up the Time Schedule • Confirming the Arrangements • Managing the Function • Staffing a Wedding • Planning for the Equipment • Serving at the Wedding Party • Serving Cocktail Parties • Managing Buffets • Managing Business Meeting 6 Reasons to Complete Your Training With Us Flexibility With our programs, you can learn and study at your own pace with access 24/7/365 for the duration of your program. This means you can learn on your own terms and work around your own schedule. Support Our online training comes with access to real, live support personnel that will help you through every step from our admissions adviser who will assist you with selecting the right training for you, to our student adviser who will be there with you during your entire training journey. Relevancy We have tailored our programs to provide comprehensive training in the technical and soft skills employers are looking for. With direct input and feedback from industry leaders and hiring managers, our program aligns with exactly what you need to successfully enter the workforce. Certification Our career training not only gives you the knowledge you need but preparation for the certification exams relevant to your desired career path. If you are pursuing an exciting new career in a field with a national certification, our program will both prepare you to sit for the exam but will often include a voucher for the exam cost. Simulations and Case Studies Our training programs have been developed with real learners and professionals in mind, so our programs incorporate real-world case studies and virtual simulations that will provide examples and interactions with real-life situations you may encounter during your career. These allow you to learn by experience with circumstances similar to what will be your daily responsibilities on the job. Engaging and Interactive Our training curriculum was developed with you in mind, looking at modern day learners and their needs. Our curriculum contains a mix of formats including reading, listening, watching, and interacting that will immerse you into a fun and engaging learning experience you will not only enjoy but not want to end. Program Description Description Audience Learning Objectives Support Description Completion Time This Dining Room & Banquet Management course is ideal for a student that wants to move into hospitality management. Its emphasis is on the service aspects of a business that will distinguish an outstanding dining experience. The course, offered by our accredited school partners, includes the history of dining room and banquet service, the proper techniques of service, sanitation requirements, and important merchandising concepts. In addition, information about reservations, priority seating, and reservations systems is also included. After completing this course, you should be able to: • Define principles for dining service, sanitation, and presentation • Identify guidelines and various styles of serving • Comprehend training and managing needs of service personnel • Identify the steps for managing the dining experience for guests • Comprehend the principles for banquet business management Enroll through one of our accredited university or college partners today! FAQ How do I request more information about a course? To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910. What is the difference between online courses and classroom courses? Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times. I’m not sure if I will be able to successfully take on online course, what should I do? Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910. Do I need a degree or high school diploma to take an online course? No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910. What do I need to take an online course? To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today. What format will my online course be in? Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more. Do I have to be local to take a course? No, you can take the online courses from anywhere in the world. Do you offer or accept any financial assistance options? We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910. What does the course duration mean? Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends. What does “Certification Voucher Included” mean? Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential. When will I start my course? Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program. What type of support will I receive during my course? Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes. Who do I contact if I cannot access my course? If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at Austin Peay State University. Who do I contact if I need an extension? Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at Austin Peay State University. What do I receive when I complete my course? Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion. Will I receive any job search assistance or externship opportunity after I finish my course? Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services. $1,995.00 Enroll Now Overview Ready to dive in? Program Description FAQ Training Plan Any Questions? Start a Live Chat Call Us 1-855-201-6910
